Requesting a Reimbursement
Reimbursements will only be given in the case of a game problem or a bug. Special items and quest items will be reimbursed on a case by case basis. They will usually be returned if they are proper for the player's level that is receiving them.
Lag is not a reimbursable problem unless it is mud lag. In this case, a reimbursement will only be given if there is an immortal on at the time of the lag, it is truly deemed mud lag, and it is confirmed that the player died during the lag.
When posting a request for a reimbursement, use the following format:
- State the reason the equipment was lost and all the circumstances around it.
- List the equipment, with one piece of equipment on one line.
For example,
a heavy sword
chainmail hose (x2)
a tiny black potion (x3)
etc.
Exp and money are not reimbursed. Please save often.
It is very important that you save as often as possible. If you find or are given an item, and do not save, you will not be reimbursed if the mud crashes. For those of you who use mud clients I highly recommend the following trigger: